The Lomond Clinic (TLC)
Our website address is: https://stage.lomondclinic.com/wp.
The Lomond Clinic (TLC) is committed to protecting your personal information and this privacy policy relates to our use of your personal information collected from you either in person, or information you give us by letter, e-mail, sms or over the telephone.
‘Personal information’ means any information that is capable of identifying you. ‘We’ means The Lomond Clinic (TLC)
We collect and process data because we have a legal obligation to do so and it is adequate, relevant and limited to what is necessary.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
We collect and process information when you telephone the clinic to make an enquiry or appointment, when you email us or if you visit the clinic in person.
At the point of enquiry or booking we may ask for:
• Your name
• Your date of birth
• Your address
• Your telephone number either landline or mobile or both
• Your email address
At your appointment at the clinic, we will ask for information regarding your general health, your previous health and information regarding the condition you are seeking advice about.
We will also ask for information regarding any activities you undertake, your employment and any medication you take.
We will also record the findings of a physical examination.
How we use this information
Paper copies are kept in a secure filing cabinet that directly relates to your episode of care.
We use this information:
- To provide a legal record of any treatment or advice we provide
- To ensure continuity of care
- To contact you in regard to your ongoing treatment including sending exercises by email. We use a third party for this service (Egress switch)
- To contact you if new information or treatments become available that may benefit you.
- We may pass information with your permission to other medial professionals who may be involved in your care, this may include GP’s, consultants, occupational health departments or other Health and Care Professions.
- We may use your information for quality feedback purposes.
- We may use your information for audit purpose
We will also ask for information regarding any activities you undertake, your employment and any medication you take.
We will also record the findings of a physical examination.
How long do we keep personal information
We have a legal obligation to retain records for 8 years after the conclusion of treatment. If the record relates to a child or young person, this record must be kept until the patients 25th birthday or 8 years after death.
How do we protect your information
We take organisational and technical measures to protect the information against unauthorised disclosure or unlawful processing.
Your rights
You are entitled to a copy of the personal information we hold about you and to have any discrepancies rectified. You can do this by written request to the address at the start of the policy.
Disclosure of your information
We may pass information with your permission to other medical professionals who may be involve in your care, this may include GP’s, consultants, occupational health departments or other Health and Care Professions. This information may be passed on in the form of a written letter which is given to you – if this is the case, the letter becomes your responsibility. If the information is passed electronically by e-mail, it will be password protected and we will take all reasonable precautions to transmit the information securely.
Contact forms / Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Changes to the privacy policy
All changes will be notified on our website