Frequently Asked Questions


With a little TLC, The Lomond Clinic has you covered.

We offer Health, Beauty, Complementary and Holistic Therapies, Massage, Physiotherapy, Acupuncture, Counselling and Nutrition Services. We like to treat the whole person.

What forms of payment do you accept?

Most major credit & debit cards are accepted with the exception of American Express. We no longer accept cheques. Cash accepted

What is your cancellation policy?

Please note we run a busy clinic. If you need to move or cancel future appointments, please give us 24hrs notice.
Failure to do so will incur the treatment fee.
If you do not attend, you will incur a fee.

What are your opening hours?

MONDAY               9am – til late
TUESDAY               8am – 5pm
WEDNESDAY      9am – til late
THURSDAY           9am – til late
FRIDAY                    9am – 4pm
SATURDAY*           9am – 1pm*
SUNDAY                  Closed

*alternate Saturdays

What time is your reception open for enquiries?

Reception available Monday – Friday
09.00 – 17.00.

Out of office hours please leave a message on our answering machine or send an email.

Who do you treat?

We serve a wide range of patients/ clients of all ages and lifestyles in our clinic, which is located on the seafront in Helensburgh, Scotland.

All treatment is private, we do offer services to private insurance companies.

Treatments are provided after a detailed initial assessment & health form is complete & GDPR permissions signed.

The clinic is recognised by Healthcare Improvement Scotland

What qualifications do your team have?
  • All our therapists are fully qualified and registered under their relative professional bodies.
  • All of our physiotherapists are Chartered and Registered with the Health Care Professional Council.
  • Our medical team are registered under their respective GMC and NMC.
Is there any Parking at the clinic?
  • Street parking is available only.
Is the clinic accessible to disabled people?
  • Yes we are accessible to disabled people.
  • There is access without steps.
Is there any public transport access?
  • Yes the Helensburgh Central Train Station and Buses are close.
Are there any toilets?
  • Yes, an accessible bathroom is available.
Is there any Wireless access?
  • Yes on request from reception.
Do you send text reminders?
  • We will send a text reminder 3 days before your appointment to remind you of your session day and time.
Do you do Home visits?
  • Not currently
How to prepare for your physio assessment

We will ask you questions to help us get a clear pattern and description of your pain: how long you have had it, what makes it worse, which positions ease it etc. How your job, sport or activity is affected. We will also ask about your general health and past medical history.

What to wear?

As therapists, we conduct analysis of posture, symmetry, movements of the spine, shoulders, hips etc. This requires us to see the body parts in question. Wear loose clothing. Bring shorts for back hips, knee foot ankle issues. Loose tee shirt or spaghetti top for ladies help with neck/shoulder treatments.

What to bring?
  • List of medications.

Join our mailing list

We are a well-established multi-disciplinary health clinic on the seafront of Helensburgh. Join our mailing list to get all the latest news and updates directly to your inbox!

Please note we will only ever use your telephone number when for appointments